R.M.A. Credit Invoice Confirmation

When the returned items entered on a Return Material Authorization (R.M.A.) have been inspected and approved, this program can be used to generate the refund or credit.
It can be accessed by clicking the CONFIRM button in Return Material Authorization.

A list of R.M.A. transactions that are not yet credited can be generated from Pending R.M.A. Report.

The prompts to create the credit invoice are:

R.M.A.#

Enter an existing R.M.A. record or look for it in the R.M.A. Search window.

CUSTOMER #

The customer number for the R.M.A. displays.

ORIGINAL INVOICE

The original invoice number to be credited displays.

SITE SELECTION

If sites are mandatory and no site is associated with original invoice, this search window is trigger to view and select a site, as outlined in Site Search.

OPERATOR

This is the operator that has created the R.M.A.

CREDIT ALL

This field sets the default flag for generating a refund for all items on the R.M.A.
This flag can then be changed for individual products in the resulting Product List.

Check this box if all items on this R.M.A. should be refunded as credits on an invoice.
Uncheck this box to set the default to NOT refund all the items on the R.M.A.

Eligible Product List

The items on this R.M.A. are listed with the product number, description, quantity and amount to be refunded. The Credit flag can be changed for relevant products that should or should not be included on the credit invoice.
Any remaining items can still be returned and credited later if required.

Finished?

Click ACCEPT when the product list is ready to be converted to a credit invoice.

Confirmation Screen

Select one of the following actions:

• Select Process Details to accept the product amounts listed on the screen and create the credit invoice.

• Select Return To Details to return to the product details to make changes.

• Select Abort Changes to exit this R.M.A. without invoicing.

• Select Process Details and Print to accept the product amounts, create the credit invoice, and to re-print the R.M.A. document.
  A printer can be selected from the Printer option located on the menu bar at the top of the screen.

CLOSE R.M.A.

This pop-up prompt is only triggered if any items are left on the R.M.A. that have not been selected to be included on this Credit Invoice.

Click YES to close the R.M.A. with no credit generated for the remaining products.
Click NO to leave any remaining products on the R.M.A. so that they can be credited later.

Click OK to accept and exit the window.

PRINT ORIGINAL INVOICE

The option to re-print the original source invoice is provided.
A printer can be selected from the Printer option located on the menu bar at the top of the screen.

Click YES to reprint the source invoice from history on which the items were originally sold.
Click NO if the original invoice does not need to be reprinted.

ASSSIGN CREDIT INVOICE NUMBER

The new default credit invoice is displayed using the original source invoice number but prefixed with CR.
e.g. sale invoice# = 123456789, resulting credit invoice# = CR3456789

Accept this invoice number or over-typed it if required.
If the invoice number has already been used, a new invoice number for the credit must be manually entered.

BUSINESS SOURCE

This pop-up is triggered if the Business Source tracking feature has been activated in the Divisional Contract Parameters, as outlined in Assign Business Source.

INVOICE COMMENTS

A note that will print on the credit invoice is added to the Invoice Comments stating the R.M.A# and the original sale invoice number.

FIELD TICKET

This pop-up only appears if the Field Ticket feature has been activated in the Company Invoice Parameters.
Accept the default ticket or over-type it, and set the optional approval flag as outlined in the Field Ticket Required window.

INVOICE DETAILS & TOTALS

The credited product details display as outlined in Invoice Details.
Additions and changes can be made.

The invoice summary totals screen to complete the Credit invoice is displayed, as outlined in Totals and Services.

Note: When inventory is returned to stock on a credit invoice, the customer can be charged a Re-Stocking Fee based on a percent of the List price of the product.
This is billed as a service and can be activated by store or division in the Divisional Miscellaneous Parameters.

The credit invoices can then be posted through Credit Daily Close 1: Edit Report and Credit Daily Close 2: Generate Postings.

ACTIONS:
Additional actions provided by buttons on the R.M.A. Credit Invoice Confirmation screen include:

• Return to the R.M.A. screen:
  Click on the CREATE button to return to the original Return Material Authorization screen.