This detailed customer credit information window can be accessed from the Credit Rating field in Customer Information.
The information includes:
Specific ratings can be set to generate a credit warning on the
screen, or to prevent any further sales or rental activity for a
customer.
The credit rating is also used to determine when the customer's
account should appear on the Collection Call List.
e.g. B Credit Rating could be setup with call days set at 45. The customer's unpaid invoices will then appear on the Collection Call List when the invoices are at least 45 days old.
If this credit Rating is changed, a record is always written to Override Report to track the change in the rating, the Operator, Customer #, and date.
A setting in the Company Security Parameters can be set to prompt the operator for a valid Reason Code for over-rides including changing the Credit Rating, as outlined in Prompt for Reason Code and a record is written to the Override Report.
Note: If a customer is designated a 'child' of another customer, then the Credit Limit of the parent customer also applies to the child.
An exceeded credit limit is often an indicator of a collection problem about to occur. If the customer exceeds your original estimate of his requirements without the account becoming overdue, the customer may be purchasing more in the current month than he has demonstrated that he can pay within the standard terms.
Other parameters controlling what impacts the Credit Checks include:
The Continue Document on Failed Credit Check option can
be used to control whether a document can be created for a customer
if the customer's 'Credit Limit' has been reached or exceeded.
A buffer can be set for 'Credit Checks' in Company Security Parameters allowing a customer to
exceed his limit by a percent of his 'Credit Limit' before the
customer is actually cut-off from doing business.
This processing applies to contracts, reservations, invoices, sales
orders, and leases, with a separate flag to allow only on
quotes.
It does not apply to invoices entered in A/R
Invoices, or to Estimate and Work Order functions.
If the credit limit is exceeded, the customer appears on the Print Call List and Customers Due for Credit Review Report and the credit information can be quickly updated using option Change Customer Credit/Rating.
The Prompt for Clerk Changing Customer Credit flag in the
Company Security Parameters can be set to
prompt the operator for his clerk code when the Credit Limit or
Credit Rating is changed as outlined in Clerk
Confirmation.
For further security the Check Operator Password control can
also be set to require password verification to make the credit
information change.
A setting in the Company Security Parameters can be set to prompt the operator for a valid Reason Code for over-rides including changing the Credit Limit, as outlined in Prompt for Reason Code.
Security Roles and a password can be
required for ARCF as setup in Module
Passwords to further control the ability to change the
customer's Credit Limit.
For more information on this security feature refer to Override Security Overview.
Accept the company default as determined in Company Information or over-type it with the
approved Rental Value Limit in dollars for this customer.
Leave this field blank if the Rental Value Limit does not apply to
this customer or if he should be allowed an "unlimited" Rental
Value total.
Note: If a customer is designated a 'child' of another customer, then the Rental Value Limit of the parent customer also applies to the child.
When cash customers are added "on-the-fly" in a counter document, the Rental Value Limit for the new customer defaults from the Customer # to Clone record defined for the division in the Divisional Contract Parameters.
Equipment replacement value totals and customer Rental Value
Limits are checked in Contract entry and when source documents are
converted to the Contract.
Company Security Parameters control how the
Rental Value Limit is utilized on the Contract, including whether
to permit or prevent a customer from going over his personal Rental
Value Limit, and what the allowable percent should be by which the
customer can exceed his Rental Limit before he is actually
prevented from doing further rentals of value controlled
equipment.
Note: The Rental Value total includes equipment out on a Contract until it is entered on a Rental Return. This means that equipment that is Off Rent, On Delivery, and On Pickup, is still included in the customer's Rental Value total, as it is still his responsibility until it is checked back in.
If the Rental Value Limit is changed any open Contracts for the
customer are checked for the replacement value total of equipment,
and the Operator is warned if the outstanding Contracts exceed the
new Rental Value Limit.
Window to view the details of the Rental Equipment included in this
Rental Value count as outlined in Replacement
Value of Equipment on Rent.
If the Rental Value Limit is changed an audit record is written
to Print Override Report for
follow-up.
Security Roles and a password can be
required for ARCF as setup in Module
Passwords to further control the ability to change the Rental
Value Limit. For more information on this security feature refer to
Override Security Overview.
If a Rental Value Limit applies for a customer, a comment prints on each of his Contracts including:
For standard documents and Crystal Forms the wording of these
comments can be customized for two languages in the Document Field Labels table.
For Jasper documents refer to Jasper Appearance and
Formatting window of Customer Forms
for the language and label controls.
This date is used to determine the discount expiry period that
can be given to new customers as setup by discount plan in Customer Discount Programs.
The Account Opened date is used to identify new customers in
Customer Purchases by Salesman by Date and
Print Welcome Letter.
It is also reflected on Customers Due for
Credit Review Report, Customer Lists,
Customers Due for Credit Review Report,
Accounts Opened Report, Salesman Commission Report, and Developmental Salesman Commission Report and can be
viewed in the Customer Account
Inquiry.
The letter numbers as setup in Statement Letters, and the date that the letter was sent are tracked.
Letters generated from Print Statement
Letters can be flagged to automatically update the history
log.
The Record Sent Letters utility can also
be used to manually log additional letters that have been sent to a
specific customer. This allows your firm to log communications sent
outside of Texada SRM.
A letter history report can also be generated from Statement Letter Report.
This date prints with the Date Account Opened on the spreadsheet output of the Salesman Commission Report and Developmental Salesman Commission Report.
The Date of Last Call is also updated by the invoice date for a
Cash Short Invoice, when an invoice is posted on account for a CASH
Customer.
For information on the Cash Short feature, refer to Company Daily Close Parameters.
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