This log file tracks all emails generated through the application, including Portal Confirmations, Automatic Reporting, Compose Email, File Attachments, Telematics, and Contact document emailing of invoices, statements, etc, when activated by the Use Contact Document Emailing flag in the Company Email Configuration.
Documents are logged individually when they are sent to specific
contact email addresses, regardless of whether the email is
generated individually or as part of a bulk mailing such as
statements, print invoice, reprint invoice, daily close, cycle
billing, etc.
Documents with no addresses configured (i.e. when print to email
for a batch of documents with no email configured) are noted as a
single attachment in the log.
Note: SCS staff can use the Web Service and Automated Reporting Debugging utility to further trace emailing issues.
The prompts include:
Note: This search is not case sensitive.
Click Failure to only list emails that failed to be sent from the server.
Errors:
A failed email will be provided with a reason explanation of up to
250 characters.
Failures only include issues such as connecting to the email
server, incorrect email setup, incorrect port with secure
email.
The system cannot determine if an email was "bounced back" as when
there is a bad email address, but the 'Mailer Daemon' will return a
Delivery failure to the From address.
This means it is important that the 'From' email addresses used for
automated emails is manually monitored, including the addresses
setup in the Company Email Configuration for
Default From Email Address and for Contact Mngmt. From
Email Address, and also for automated Portal email addresses
setup in Global Portal Settings.
Click Both to include all emails in the selected range.
Click Failed Invoices to list Invoice emails in the
selected range that have failed to be sent.
This option only outputs to the "View" option. This issue can be
caused by a bulk run with improper settings,
Invoice Errors:
If a bulk Invoice emailing run should fail this option can be used
to identify the Invoices and resend them.
The Invoices are listed by Date, Time, Session , Sequence number
Sent To Address, and Invoice Number.
The "View" output option provides a Resend column to
check/uncheck invoices that should be emailed. Confirmation is
required.
Note: Invoices with not "To Address" and invoices that have been deleted will not show in this list as they cannot be re-sent.
Select one of the following reporting options:
In the resulting email list, the date/time sent, sent from name,
the first recipient only address, subject, sent flag,
attachment count, and relevant errors, are displayed.
To view a specific email and attachments that were sent, either
double click on the email record, or click once to focus on it and
click SELECT.
In the resulting Compose Email screen,
additional recipient addresses can then be viewed in the window on
the To field of the email and any attachments files can be
listed by clicking on the ATTACHMENTS
button.
Select Print to generate the output according to the reporting selection currently defined for this session in the Printer Selection window, accessible from the Printer -> Set Printer option located on the menu bar at the top of the screen.
Select Excel to export the output to an Excel
spreadsheet.
The ability to email the spreadsheet or display it on the screen is
controlled by the Prompt to Email Spreadsheets flag set in
Company Miscellaneous Parameters.
Up to 10 attachments can be listed on the spreadsheet output.
ACTIONS:
Additional actions provided by buttons on
the View Email Log screen include:
Converted from CHM to HTML with chm2web Pro 2.85 (unicode) |