This table can be used to define the different reasons a driver can assign when a Delivery or Pickup Ticket request that has been submitted to a logistics system such as Texada Web or Descartes applications, cannot be completed.
An operator must be assigned a Security Role that allows permission to the Customer Management - Cancellation Reasons in order to access this table.
Depending on the action assigned to the Cancellation Reason, incomplete or partial Delivery or Pickups can be flagged as errors and remain on the Exceptions tab of the Deliver/Pickup Dispatch screen to be manually addressed, or flagged to be re-submitted to OnDemand or WinRoute.
Note: For No Reason Code is required for a Delivery cancellation as all partial or incomplete deliveries automatically remain on the Exceptions tab of the Deliver/Pickup Dispatch screen to be manually addressed.
The prompts include:
A "blank" reason code is automatically added to this table for 'Undefined' tickets with the action of E , however the action can be modified to suit your business practice.
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