Reports Menu -> Automatic Reporting -> Function TPRNT02 -> runs Update TP Pending Refund Queue
This pending refund table automatically logs any failed Texada
Pay Refund transactions that could not be processed through the
clearing house because the original deposit or payment had not been
approved yet.
The refund transactions can then be re-submitted to the clearing
house at a later time.
Note: When a refund transaction is written to the "TP Pending Refund Queue" it is not logged in the Texada Pay Payment Log until after it has been fully processed.
This is useful especially for refunds with New Zealand and
Australian Texada Pay when a security deposit is taken on a
Contract when products go out on rent but then the contract is
returned the same day and the contract total is less than the
security deposit.
The balance of the deposit needs to be refunded but the initial
security deposit may not have cleared the clearing house.
This 'TP Pending Refund Queue' processing is less useful for
Canadian and U.S. Texada Pay refunds as the credits are processed
through the clearing house immediately.
To use this feature, both the 'Global Payments' and the
'Refund Existing Payment Only' must be activated in the
Texada Pay configuration.
Note: The 'Refund Existing Payment Only' feature is
automatically activated for Australian & New Zealand
currencies.
When the initial payment and the refund are submitted through SRM and Texada Pay the deposit history and payment record are processed as successful. The customer's document prints completed payment information and the postings are all processed in the next Daily Close regardless of their status with the clearing house.
If refunds fail at the clearing house the can be logged in this
table and can be re-submitted repeatedly until the are accepted, or
the operator can delete them to prevent them from being
processed.
If they are deleted from this table, a manual reversal of the
refund is required through the capture deposit utility.
View the list of outstanding refund requests as follows:
ACTIONS:
Additional actions provided by buttons on
the Texada Pay Pending Refund Queue screen include:
View more information on a Pending Refund Record:
Click the EXP/CON button to expand the pending refund
transactions to view the URL for the refund gateway and click the
same EXP/CON button again to contract the data.
Submit the Pending Refund Transactions to the Clearing
House:
Click the PROCESS button to execute the "Update TP
Pending Refund Queue" (TPRTN02) which resends all failed but
pending refund requests to the clearing house such as the
OpenEdge/Ezidebit portal.
All outstanding pending refund requests are sent regardless of the
current filtered display.
This process returns a pass or fail response for each
transaction as reported on the spreadsheet report response and
removes passed refund transactions from the pending refund table
(TPRNT01).
When the update is completed the payment transactions are reflected
in the Texada Pay Payment Log.
Messages include:
The "Update TP Pending Refund Queue" process can be setup to be run automatically with the spreadsheet results emailed to staff, by setting up TPRNT02 with the relevant email addresses in the Automatic Reporting.
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