Customer statements may be generated at anytime by specifying the customer accounts which to be printed.
Statements are generated for customers with the Print
Statements flag set in Customer
Information.
Customers with zero account balances and no unapplied invoices or
payments can be skipped.
Laser printing is the supported choice for checks and
statements.
Dot Matrix printing is not supported.
Statement can be output using the "Plain Paper" format in standard text, in Jasper or in Crystal forms, or using the NEBS pre-printed format. The format can be selected during the statement print run.
Invoices may be posted for the next month, since these invoices would be excluded by the month end cut-off date selected for printing the statements.
Company Mailing Address
When statements are printed separately by selecting a specific
division then the company address that prints comes from Divisions.
This is useful when A/R payments are handled by each Division to
print statements by Divisions with the Division address.
Be sure the following information s correct:
- COMPANY NAME - POSTAL/ZIP CODE - ADDRESS LINE 1 & 2 - PHONE NUMBER - CITY, PROV/STATE - FAX NUMBER
The Plain Paper Statement Format
The Plain Paper format is useful for issuing single customer
statements, or when waiting for Pre-Printed Statements to arrive
from the printer.
Because this statement prints on ordinary blank paper, it is a low
cost approach that is preferred by many firms.
Your company's name and address can be printed at the top, and
the customer's address, phone number, and fax, as entered in
Customer Information are printed below
it.
Non-Nebs statements respect the PDF Statement font settings that
can be defined in the PDF Check and Statement
Formatting window.
Note: For rental firms with a company currency A (Australia) in Company Information, the customer address is indented 33mm instead of 18mm to accommodate the Australian window envelopes.
The NEBS Pre-Printed Statement
This pre-printed statement presents a professional approach. This
statement can have your company's name and address pre-printed at
the top with your logo, and has a tear-off portion on the right
side of the statement for the customer to return. The tear-off
portion is especially useful for the customer to indicate which
invoices are being paid off when a payment is made.
To order the NEBS statement, see Pre-Printed Forms.
Two part statement forms are not required, since the detail of the
customer's account is maintained indefinitely, including both paid
invoices, unpaid invoices, and complete check history.
Note: If Crystal or Jasper reports is activated for Forms Control in Customer Forms then Nebs forms cannot be used for printing Statements.
Forms Control Statements:
Crystal or Jasper reports can be used to print professional
customized laser statements for your firm.
Jasper forms includes the customer Terms in the header.
Forms Control statements are printed using the Plain paper option,
and to print the logo in the top left corner the company
information must be printed.
Crystal forms uses the statements report program
TX_ARAR30.RPT in the Customer Forms
Document Mapping window, and Jasper forms uses
Statements.
Jasper PDF Batching:
To avoid a memory issue building the xml file when a large number
of Jasper statements are printed to PDF, the Jasper Statements are
automatically printed in batches.
This means once 12000 detail lines have been printed, the next
customer to be printed will be the start of the next batch. If the
last customer being printed runs over the 12000 count, then the
entire statement would be printed in that batch, and the next
statement would be in the next PDF batch.
Statements which are emailed are excluded from the count as they
are sent one at a time.
The Reprint Log lists all statements regardless of any batch
breakdown.
Note: If your statements do not create memory size issues, the
maximum lines can be adjusted by setting the environment variable
TSI_ARAR30_MAXLINES to a lower number.
e.g. TSI_ARAR30_MAXLINES=8000.
This should be placed in the [ENVIRONMENT] section of
\windows\pro4v7.ini on windows servers, and exported in
/etc/scs_init.env on Linux servers.
For more information on the features and flexibility provided by
Forms Control refer to Customer
Forms.
Contact Texada Support for more information on setting up Jasper or
purchasing the Crystal reports software.
Contact Emailing Statements:
Jasper statements can also be emailed to the relevant contacts
setup for the customer and site in the Contact
Information, when the Use Contact Document Emailing
feature is activated in the Company Email
Configuration.
Any statements not emailed are then printed.
Note: Because Statements are usually across sites, the specific Site selection assigned to a Contact does not apply, and any Contact flagged to receive email Statements will receive all statements for the Customer.
Faxing Statements:
If your firm prefers to fax the statement to certain customers, the
Fax Customer Statements run should always
be done prior to printing/emailing the statements for the same
date, so only the "un-faxed" statements are printed or emailed
avoiding duplicate mailings.
When faxing statements in conjunction with the printed statements, follow the steps listed in Fax Customer Statements Process Flow to ensure that every customer gets a statement, either faxed or printed.
Statements are queued to be faxed to the Fax # defined in Customer Information and if that fax number is modified in the queue before initiating the fax run, the option is provided to update the Fax # field in Customer Information as well.
Printing a Single Statement:
A copy of the customer's account can generated when viewing the
customer's account using Customer Account
Inquiry from the window on the Document#.
The single statement prints the information based on the current
viewing of the account.
If the option to Show Outstanding Items Only is selected,
then only the current account items will print on the statement.
Otherwise, both the paid and unpaid invoices and payments will
print on the statement.
Reward Dollars:
When the Reward Dollar feature is activated, the LTD Reward Dollars
Earned and the current Usable Reward Dollars can be printed on the
Jasper statement, as this information is exported to XML.
Reward Dollar Statements can be generated separately from the
Reward Dollar Statements option.
Refer to Reward Program for information on
this feature.
The Statement Run:
The Customer Statements may be printed at any time for one customer
or all. Customers that are flagged not to receive statements in
Customer Information will be skipped.
Statements can also be faxed directly to certain customers, then the remaining statements for any customers that did not get a faxed statement can be emailed or printed out for mailing. In order to do this, the Aging Date used in the Fax Customer Statements run and the printed Customer Statement run must be the SAME DATE.
The prompts to generate Customer Statements are:
Check this box to age the account using the current month
end.
i.e. If the current month end was February 28th, an invoice issued
January 31st would be aged as 31-60 Days (with the rest of January
invoices).
Uncheck this box to age the invoices according to invoice
date.
i.e. If the month end was Feb 28th, an invoice dated Jan. 31st
would be Current.
Leave this field blank to generate the statements for only customers flagged to Print Statement in Customer Information.
Note: If the "Customer Selection Method" option Customer
Name was selected above, then enter a starting Name in this
field.
Conversely if the "Customer Selection Method" option
Customer# was selected, then enter a starting Number in this
field.
For Laser Statement printing, setup the flag in Company Information.
Uncheck this box if your forms have your mailing address pre-printed, and the company address is not required.
Check this box if your pre-printed forms do NOT have your
mailing address pre-printed. This format is economical and flexible
if there are multiple company addresses.
Select this option to print the logo and company information in the
top left corner of the statement.
To print the report for a single division, leave this field
blank for the Head Office Division, or enter a specific division
code, or select a division from the drop-down list.
If the option to Print Company Address has been selected,
the address from the specific Division is
printed, appropriate to each division handling its own A/R
payments.
Type SEL to select several divisions or divisions by customer
region to include in the report, as outlined in Division Select By Region.
If the option to Print Company Address has been selected,
the address from the Company Information
is printed, appropriate to a central A/R department.
Uncheck this box to select a specific type.
Uncheck this box to select a currency.
Check this box to print a separate Statement for each Site # of
a customer.
This lists the invoices per Site separately. The statements will be
addressed to the address in the Customer Information file, (i.e.
the customer's Head Office), and not to the site addresses.
A reminder to check if Finance Charge information is current
displays.
Note: Contact Emailing of a Statement to only specific Site
Contacts does NOT apply.
Every Contact flagged to receive email Statements for a customer
will receive all statements for the Customer, regardless of
specific Sites assigned.
Check this box to also print a statement for the customer that
combines all invoices for the sites. This prints after the
statements for each site.
Uncheck this box if a consolidated statement is not required in
addition to the site statements.
Uncheck this box to omit the Purchase Order # and Site # on the statement.
Note: If the statements are output to Crystal forms, the PO and Site will not be printed.
Uncheck this box to select a specific Salesman code.
Check this box to print all payments received this month, even if they have already been applied to the invoices.
Click NO to skip statements with zero balances owing.
Click YES to print statements with zero balances. This would show
all invoices paid and payments received this month, and would show
the account balance as zero.
Uncheck this box when printing a statement for a single customer, or printing statements for all customers. This ensures that the customers selected will get a statement printed.
Note: The fax flag in the Customer
Information is only respected if the faxed Aging Date is
the same as the aging date of the Statement run.
If the aging dates are different then the customer faxed flag is
not relevant.
Check this box to generate an email for the statements to the
Contacts flagged to receive email Statements.
Confirmation is required before the emailed statements are
generated.
Uncheck this box if the relevant statements do not need to be emailed and they will be printed instead.
Click the ACCEPT button to begin printing the report, or CANCEL to abort.
ACTIONS:
Additional actions provided by buttons on
the Customer Statements screen include:
Converted from CHM to HTML with chm2web Pro 2.85 (unicode) |