The Collection Call List should be printed daily listing any On Account customers meeting any combination of the following criteria:
Refer to the A/R Daily / Weekly Procedure for procedural information and process flow.
If credit ratings are not assigned, every customer which has unpaid invoices will show up on the "Call List" if the option to include Blank Credit Rating is selected, and the Call List (Summary) will look very similar to the Aged A/R Summary report.
The Call List should be the "short list" of customers that need to be called so if correct credit ratings have not been assigned to customers, follow either of these approaches:
Set "Blank" Rating to 60 Days
Instead of using the credit ratings A, B, C etc., leave every
customer with the Blank Credit Rating Code.
This credit rating code usually has a Call Days = 30.
Change the Call Days in Credit Ratings for
this blank code to be 60 (or whatever number best suits your firm)
and change the description accordingly.
e.g. "Call after 60 days"
With this approach, all customers will appear on the Call List
when their account reaches 60 days.
However, high risk customers and new customers will not be reported
until Day 60 arrives.
This could become a significant drawback when collecting!
On the Detailed List, only invoices which are overdue (older
than the call days assigned) will appear on the Collection Call
List.
The Current Account Balance prints, reflecting the full account
position. (The Summary List prints the full Account similar to the
option Aged A/R Summary.)
Note: Customers with a credit (negative) Account Balance are always skipped.
Customers with overdue invoices should be called daily, and the calls should be logged using Log Collection Calls and the Next Call Date should be set.
If the customer's credit limit has been exceeded and the report
is generated for All divisions, then the entire outstanding account
prints on the 'Collection Call List' detail reflecting the full
account position.
If the output is generated for a single division or selection of
divisions, only invoices for the selected divisions are printed
regardless of Next Call Date.
This information is useful in deciding whether to raise the
customer's credit limit or to call the customer and inquire into
the current activity.
Note: Unposted invoices are not considered.
To raise the customer's credit limit, select Change Customer Credit/Rating.
When the customer is called, log the call using Log Collection Calls.
Also set the Next Call Date to ensure proper
follow-up.
The customer should be called again and the call logged again using Log Calls where the Next Call Date and Reason Code should be reset to ensure follow-up.
The prompts to generate the call list are:
Uncheck this box to specify a single customer type for the report.
Note: The customer accounts included in the resulting output are NOT limited by the operator's Divisional Restricted Views.
Check this box to include the customer notes within the selected date range, as entered in Customer Notes.
Check this box to print out the collection comments for the customers, as entered in Collection Comments.
For details on each of these conditions, refer to the relevant notes at the top of this page.
Click And if all the selected filters must apply in order to include the account.
Note: The Customers, Invoices, Account Balances, and Account Aging Totals, reflect only the divisions selected for the report output in the Division, ALL, or SEL filter above.
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