Use this menu option to enter a payment against a customer's account at the counter.
Existing receipts can also be printed by clicking on the PRINT button and proceed as outlined in Print Payment Receipt.
A parameter in the Company Daily Close
Parameters can be set to provide the option to post any
unposted Counter Customer Payments as part of the Daily Close when
Daily Close 2 is initiated.
This feature is meant to ensure that posting Counter Payments for
CTR Batch are not overlooked in the daily process flow.
Posting the CTR Batch also can be setup in the Automatic Reporting for job ARCP10 to regularly run automatically, emailing the posting journal to the selected address.
The prompts to enter a counter customer payment are:
Note: The division is not limited to the operator's Divisional Restricted Views.
Posting by Division:
Posting to the 'A/R Control Account' by division in the G/L can be
activated company wide by the Activate G/L Posting By
Division flag in the Support Application
Parameters.
Refer to Customer Payments for information
on how divisional postings apply to customer payments.
Reward Dollars:
If the Rewards Program
processing is activated in Custom
Processing, this drop-down includes payment methods for
currencies that have the GL accounts setup to use Reward Dollars in
Default Accounts.
To use "Reward Dollars" to pay this customer's On Account charges, select the corresponding RWD-X payment method.
Refer to Reward Program Maintenance for more information on this feature.
The value entered as the Check/Reference Number will
appear on the Customer's Account to help identify the payment and
the invoice payment history later on.
The default reference number consists of the Method Of Payment Code followed by 4 numbers or
for TP on-file the method of payment is represented by
FILE*
Check this box to pass over the 'Amount of Payment' input field and to have the payment amount calculated automatically based on the Invoices that are selected to be paid in the 'Payments Details' screen.
Security:
This option is only available to operators assigned a Security Role Permissions that is flagged to allow
Apply to Invoices in the "Miscellaneous" window.
Using this feature the APPLY TO INVOICES radio group below is then
restrict to only the option Apply to Invoices.
To help prevent date errors, the date entered can be limited to
within a specific current range.
This check can be activated in Date Range
Control for the module ARPC, and is controlled by operator per
the flag in Operators.
If Reward Dollars are being used to pay this transaction, this amount cannot be zero or negative or exceed the Reward Dollar Balance for this customer as displayed above.
Note: If none of the three 'Customer Payments - Apply'
permission flags are checked in the "Miscellaneous" window of the
operator's Security Role Permissions then
the 'Apply No' is enforced so that payments can be received
by the operator but cannot be applied against invoices.
Over-Apply Payment Control:
If the Open Balance on the payment distribution screen
displays a negative value, then the payment has been
"over-applied".
This means that the total invoice dollars paid, exceeds the
original amount of the check.
The ability to over-apply a payment is controlled by the
Over-Apply Customer Payments flag for the operator's
security role, as set in the "Miscellaneous" window of Security Role Permissions.
If the operator does not have permission to over-apply a payment, a
payment with a negative balance cannot be accepted.
Refer to Customer Payments for complete instructions.
Note: When entering Counter Payments the operator cannot change the Discount G/L posting account.
Click YES to print a payment receipt to be given to the
customer. The receipt lists the documents paid and any payment
comments.
Click NO if a receipt is not required at this time. A receipt can
still be printed later from Print Payment
Receipt.
Note: The checks can be posted in Post Customer Payments.
ACTIONS:
Additional actions provided by buttons on
the Counter Payment header screen include:
Reverse a Posted or Unposted Counter Payment:
Click the REVERSE button to generate a payment
reversal as outlined in Reverse Customer
Payments on Counter.
This button will only be active if the role permission set in
Operators includes reversing payments as
defined in the "Miscellaneous" window of Security Role Permissions.
Capture a Credit Card or Check information for future Payment
Transactions:
The CAPTURE CARD button is only visible if the
Texada Pay processing is activated.
Click the CAPTURE CARD button to scan or enter
Credit Card or standard check information to be saved in the
Customer Credit Card table as outlined in
the Capture Card/Check on File, for use to
complete future payments.
This action does not take the payment, it only captures the card or
check information.
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