Internal Messaging
Sign On Screen -> SRM Main Menu
-> NEW MESSAGE or READ button ->
Internal Messaging
An internal mail utility is provided within SRM Software, that
can be accessed from Internal Messaging buttons on the
SRM Main Menu.
The Messages feature can be used to send internal messages
within SRM without requiring any internet service for mail
delivery.
If your firm uses Texada Web, messages can also be sent through the
Internet to the Texada Web Mobile devices to communicate with
drivers and mechanics.
For information on the Texada Web processing refer to Logistics.
- Internal Message ID:
- The Internal Messaging feature is only active in SRM
when the operator has been assigned an 'Internal Message ID' in the
Operator Codes.
The 'Internal Message ID' for the session displays on the SRM Main Menu below the Internal Messaging
section.
For purposes of the SRM internal mail service, this 'Internal
Message ID' tag does NOT need to be a valid address.
It can just be a name. This name or address can be unique if
messages are private to a specific operator or can be shared so
that all operators with this same address will share the same
mailbox.
If the mailbox is shared, the first operator to read the email has
control of it.
Note: Texada Web messaging is still available when a user does
not have any 'Internal Message ID' setup in Operator Codes.
The mail summary includes:
-
- INBOX
- This is the total saved messages in this operator's mail
box.
- UNREAD MESSAGES
- This count indicates the new messages sent to this operator
that have never been opened (including Urgent unread
messages).
- URGENT UNREAD MESSAGES
- This is the count of messages that have been flagged as urgent
by the sender, that have not been read.
NEW MESSAGE
This button is disabled if the operator does not have an ID tag
setup in the Internal Message ID field in Operators.
To initiate a new mail message click on the NEW
MESSAGE button with the mouse, or press ALT_M key
combination on the keyboard.
The prompts are:
-
- TYPE
- Select one of the following messaging actions:
MESSAGE
- Enter the text of the message, exactly as it is to appear to
the receiver of the message.
- Finished?
- Click the ACCEPT button to send the message immediately, or
click the CANCEL button to abort.
If a message is sent to a different operator or if no reminder is
set on a message to one's self, a pop-up alert is displayed
immediately to notify the operator that he has a message.
READ MAIL
This READ button provides access to internal SRM
messages and is disabled if the operator does not have an ID tag
setup in the Internal Message ID field in Operators.
To read new and saved internal SRM mail messages click on the
READ button with the mouse, or press ALT_R key
combination on the keyboard.
A list of all messages are displayed with the From operator, the
mail Subject, and the Received date.
Urgent messages are displayed in Red in the email in box.
-
- VIEW EMAIL:
- A window is provided on the "Details" field to view the
text of the message.
Messages can be deleted, forwarded, or a reply can be made.
Click the SET button to set an optional reminder
time and date to trigger a delayed alert to follow-up on the
message.
Topic Keyword: MENUMAIL