When Daily Close 2 is run the program
checks for any errors that would result in posting problems or
problems with the audit trails that will be generated in Daily
Close 3.
If an error is identified, that invoice remains in Batch status and
does not post to History.
It does not pass the Daily Close 2 level and is prevented from
moving on to Daily Close 3 with the other invoices. The invoice in
error will NOT post through Daily Close 2 until the errors for it,
as identified on the Error Log, are resolved.
If errors are found, the Error Log is the last report
printed automatically at the end of Daily Close 2 processing.
Click the REPORT button at the bottom of this inquiry
to re-print the Error Log report if required as outlined in
Print Daily Close 2 Error Log.
The Error Log shows the Invoice # with the problem, the reference or type of error, and an error message stating the problem. The Sequence # indicates the number of problems, i.e. the first, second, third problem with that invoice.
Once the errors are solved, re-run Daily Close 2 to pick up and re-check the corrected invoices. On this second run of Daily Close 2, only the invoices that had errors will be left to be processed, so it should go quickly.
Note: If any product numbers have been changed, in Change/Merge Product Numbers, for any products in error on Invoices in Batch, re-run Daily Close 2 to also correct the product numbers on the error log.
Errors are sorted by the following reference types:
HEADER - the problem has been identified in the invoice
header
D0000# - the error is in the Details and the detail sequence
# is listed
S0000# - the error is in the Services and the service
sequence # is listed
TAXES - the problem is related to the tax fields
PMTS - the problem is related to the Payment method
WARR - the problem is related to the product Warranty
information
The following is a list of possible errors, and the steps needed
to solve them.
HEADER errors:
Reference Error Message --------- ------------- HEADER DEFAULT ACCOUNTS RECORD FOR CURRENCY XThis error appears if an invoice has been generated for a currency (e.g. X) with missing or invalid G/L accounts.
The reference HEADER indicates that the problem was discovered
when the software checked the invoice header.
To solve:
CURRENCY CODE MISSING
Reference Error Message --------- ------------- HEADER CURRENCY CODE X FOR CUSTOMER 2069This error appears if an invoice has been generated for a Customer (e.g. 2069) with a missing or invalid Currency code (e.g. X).
The reference HEADER indicates that the problem of the missing
Currency Code was discovered when the software checked the invoice
header.
To solve:
CURRENCY EXCHANGE G/L ACCOUNT MISSING
Reference Error Message --------- ------------- HEADER CURRENCY EXCHANGE ACCT# FOR DEFAULT ACCOUNT XThis error is generated if there is no G/L account number assigned for the Currency Exchange amount, for the currency of the Invoice. (e.g. X ) The currency code on the invoice is assigned from the Customer record in Customer Information.
CUSTOMER NUMBER INVALID
Reference Error Message --------- ------------- HEADER CUSTOMER NUMBER 1408This error is generated if the customer number (e.g. 1408) on the invoice has been deleted, merged, or is invalid.
DAMAGE WAIVER G/L ACCOUNT INVALID OR MISSING
Reference Error Message --------- ------------- HEADER DAMAGE WAIVER ACCT# YYYY FOR DEFAULT ACCOUNT CThis error is generated if the G/L account number assigned for the Waiver posting (e.g. YYYY ) is invalid or has been deleted for the waiver code on the Invoice.
DEPOSITS HELD G/L ACCOUNT INVALID OR MISSING
Reference Error Message --------- ------------- HEADER CUSTOMER DEPOSITS HELD ACCT# 2999 FOR G/L DEFAULT XThis error is generated if there is a missing or invalid G/L account number (e.g. 2999) assigned for Customer Deposits Held, for the currency of the Invoice. (e.g. X ) The currency code on the invoice is assigned from the Customer record in Customer Information.
DIVISION INVALID
Reference Error Message --------- ------------- HEADER DIVISION CODE 006This error is generated if the division (e.g. 006) assigned to the invoice has been deleted, or is invalid as a G/L type division.
HEADER AMOUNT DOES NOT MATCH DETAILS TOTAL
Reference Error Message --------- ------------- HEADER INVOICE 4819 TOTAL NOT EQUAL TO DETAILSThis error is generated if the invoice details including the products, services, taxes, damage waiver, deposit taken, etc, have been adjusted but the invoice header has been not recalculated to allow for this change.
Alternate solution:
INVOICE NUMBER ALREADY USED FOR THIS CUSTOMER
Reference Error Message --------- ------------- HEADER INVOICE 1090 CUST# 520 IN POSTED A/R INVOICESThis error appears if an invoice has been generated using the same invoice # (e.g. 1090) as an existing posted invoice for the same customer (e.g. 520).
The reference HEADER indicates that the problem was discovered
when the software checked the invoice header.
To solve:
Print the 2 invoices, one from Batch and one from History from
Print Invoices, and compare them to
determine if this is a duplicate of the same invoice, by checking
the invoice details, dates, and dollar amount.
INVOICE NUMBER ASSIGNED TO ANOTHER INVOICE
Reference Error Message --------- ------------- HEADER INVOICE 1694 IN UNPOSTED A/R INVOICESThis error appears if a new invoice has been created using the same invoice # (e.g. 1694) as an existing unposted invoice.
The reference HEADER indicates that the problem was discovered
when the software checked the invoice header.
To solve:
The postings for the existing unposted invoice can be reviewed in
A/R Invoices. From these postings
determine if this is a duplicate invoice, or print the 2 invoices,
one from Batch and one from History, from Print Invoices. Compare them to determine if this
is a duplicate of the same invoice, by checking the customer
information, dates, invoice details, and dollar amounts.
METHOD OF PAYMENT CODE MISSING
Reference Error Message --------- ------------- HEADER METHOD OF PAYMENT CODE #1 AMEX HEADER METHOD OF PAYMENT CODE #2 DCThis error is generated if an operator deleted the Method of Payment Code indicated (i.e. AMEX or DC) from Method Of Payment Codes after the Method had been selected on an unposted Invoice.
The reference HEADER indicates that the problem of the missing
Method of Payment was discovered when the software checked the
invoice header.
To solve:
METHOD OF PAYMENT G/L ACCOUNT MISSING
Reference Error Message --------- ------------- HEADER G/L ACCT# 1100 FOR METHOD OF PAYMENT CODE #1 CASH HEADER G/L ACCT# 1105 FOR METHOD OF PAYMENT CODE #2 CHECKThis error is generated if there is a missing or invalid G/L account number (e.g. 1100 or 1105) assigned to the Method of Payment Code (e.g. CASH OR CHECK) in Method Of Payment Codes.
The reference HEADER indicates that the problem of the missing
G/L accounts was discovered when the software checked the invoice
header.
There are 2 options to solve this error:
METHOD OF PAYMENT NOT SPECIFIED
Reference Error Message --------- ------------- HEADER ON ACCOUNT YES/NO NOT SETThis error appears if an invoice has not been designated as On Account, nor as paid by cash, Visa, or a valid Method of Payment.
TERMS CODE FOR A CUSTOMER MISSING
Reference Error Message --------- ------------- HEADER TERMS CODE FOR CUST # AAAAA , POSTED DUE DATE = INV DATE.This error appears if an invoice has been generated for a customer (e.g. AAAAA) with a missing or invalid Terms Code in the "Codes" window of Customer Information.
The reference HEADER indicates that the problem was discovered
when the software checked the invoice header.
To solve:
DETAIL errors:
Reference Error Message --------- ------------- D00003 ACCUM. DEPN ACCT# FOR DEPN CLASS XX ON TAG# ZZZZThis error is caused by missing or invalid G/L posting account numbers in the Depreciation Class. A posting was generated to the Accumulated Depreciation account for the depreciated portion per the Fixed Asset Tag, on the sale of a Non-bulk rental product.
The "D" in the Reference D00003 indicates that the error is in
an Invoice Detail. The number which follows the "D" indicates which
detail line caused the error, i.e. 00003 indicates the third
product on the invoice.
To solve:
DEPRECIATION CLASS MISSING
Reference Error Message --------- ------------- D00004 DEPN CLASS ON TAG# 16660 FOR PRODUCT# 1000-0095This error is caused by a missing or invalid Depreciation Class on the Fixed Asset Tag (e.g. 16660) for a Rental Product (e.g. 1000-0095).
The "D" in the Reference D00004 indicates that the error is in
an Invoice Detail. The number which follows the "D" indicates which
detail line caused the error, i.e. 00004 indicates the fourth
product on the invoice.
To solve:
DETAIL DIVISION INVALID
Reference Error Message --------- ------------- D00001 DETAIL DIVISION CODE 006This error is generated if the division (e.g. 006) assigned to the invoice detail for the product revenue posting, has been deleted, or is invalid as a G/L type division.
EXCEEDED THE MAXIMUM ALLOWABLE NUMBER OF DETAILS
Reference Error Message --------- ------------- D00901 MORE THAN 900 DETAIL LINESThis error is triggered when an invoice had a total number of detail lines greater than 900.
FIXED ASSET TAG MISSING
Reference Error Message --------- ------------- D00014 FIXED ASSET TAG# 16275 FOR PRODUCT# 32164-02This error is caused by a missing Fixed Asset Tag (e.g. 16275) for a Rental Product (e.g. 32164-02).
The "D" in the Reference D00014 indicates that the error is in
an Invoice Detail. The number which follows the "D" indicates which
detail line caused the error, i.e. 00014 indicates the fourteenth
product on the invoice.
To solve:
MAINTENANCE PROVISION G/L ACCOUNT MISSING
Reference Error Message --------- ------------- D00001 MAINTENANCE ACCT#'S NOT SET UP FOR PRODUCT CLASS XXThis error is generated if there are missing G/L account numbers for either of the two Maintenance Provision accounts in Rental Product Classes . (e.g. class XX ) The Product Class corresponds to the rental product that carries a maintenance provision hourly rate on the invoice.
MISC SALES ITEMS
Reference Error Message --------- ------------- D00006 PRODUCT # 4553 IS A MISC ITEM, COST MUST BE ENTEREDA Miscellaneous Product is often used for sales items that are "one time sales". The cost for these Miscellaneous items changes on every sale. In Sales Inventory, if the cost is zero and the product is flagged to Prompt for cost, the Daily Close #2 will stop any invoice which is selling this product from posting and print the error message that a cost must be entered.
PRODUCT CLASS DELETED
Reference Error Message --------- ------------- D00012 PRODUCT CLASS P4552 FOR PRODUCT # 4221This error is caused if the Product (#4221) was assigned to a Product Class (P4552) that no longer exists. An operator has deleted the Product Class. The Product Class assigned determines which General Ledger accounts should be used for posting the revenue and costs.
The "D" in the Reference D00012 indicates that the error is in
an Invoice Detail. The number which follows the "D" indicates which
detail line caused the error, i.e. 00012 indicates the twelfth
product on the invoice.
To solve:
After solving all errors on the Error Log, re-run Daily Close 2 so that the invoices which caused the errors will post.
PRODUCT CLASS G/L ACCOUNTS MISSING
Reference Error Message --------- ------------- D00009 COGS ACCT# 5010 FOR PRODUCT CLASS S03 D00009 REVENUE ACCT# 5010 FOR PRODUCT CLASS S03 D00009 INVENTORY ACCT# 5010 FOR PRODUCT CLASS S03 D00009 WARRANTY REVENUE ACCT# 5010 FOR PRODUCT CLASS S03 D00009 SALE OF RENTAL ACCT# 5010 FOR PRODUCT CLASS S03 D00009 CROSS STORE CHECK-IN ACCT# 5010 FOR PRODUCT CLASS S03These errors are caused by missing or invalid G/L posting account numbers in the Product Class (e.g. SO3) for Cost of Goods Sold, for Revenue, for Inventory, for Warranty Revenue, for Sale of Rental, and for Cross Store Check-In accounts.
The "D" in the Reference D00009 indicates that the error is in
an Invoice Detail. The number which follows the "D" indicates which
detail line caused the error, i.e. 00009 indicates the ninth
product on the invoice.
To solve:
PRODUCT CLASS G/L DISCOUNT ACCOUNTS MISSING
Reference Error Message --------- ------------- D00005 INVALID DISCOUNT ACCT#'S FOR PRODUCT CLASS 90This error only appears if the feature to Post Document Discounts to G/L is activated in the Company Posting Parameters and there is a missing or invalid G/L posting account number in the Product Class (e.g. 90) for Price Discounts, or for Circular Discounts.
The "D" in the Reference D00005 indicates that the error is in
an Invoice Detail. The number which follows the "D" indicates which
detail line caused the error, i.e. 00005 indicates the fifth
product on the invoice.
To solve:
PRODUCT DELETED
Reference Error Message --------- ------------- D00022 PRODUCT # 48982-01This error is caused if the Product (#48982-01) no longer exists.
The "D" in the Reference D00022 indicates that the error is in
an Invoice Detail. The number which follows the "D" indicates which
detail line caused the error, i.e. 00022 indicates the
twenty-second product on the invoice.
To solve:
PRODUCT POSTING ID CODE MISSING
Reference Error Message --------- ------------- D00017 INVALID POSTING IDENTIFICATION XXThis error is generated if there is an invalid Posting ID code (XX) on the invoice detail line for a non-bulk rental product. The Posting ID can be used to control the revenue and expense G/L posting accounts.
PRODUCT POSTING ID CODE G/L ACCOUNTS MISSING
Reference Error Message --------- ------------- D00019 REVENUE ACCOUNT XXXX FOR POSTING ID XX D00019 EXPENSE ACCOUNT XXXX FOR POSTING ID XXThese errors are caused by missing or invalid G/L posting Revenue and/or Expense account numbers in the Posting ID code (XX) assigned to the invoice detail line. These errors could also be caused if the Posting ID code itself, was missing or invalid, as explained in the previous error example.
REWARDS PROGRAM POSTING G/L ACCOUNTS MISSING
Reference Error Message --------- ------------- D00001 REWARDS REVENUE DEFERRED # D00001 REWARDS EXPENSE ACCOUNT #These errors are caused by missing or invalid G/L posting Revenue and/or Expense account numbers in the Default Accounts for the currency of the invoice.
ZERO COSTS FOR SALES ITEMS
Reference Error Message --------- ------------- D00001 COST OF 0 FOR PRODUCT # 1553-345A NOT ALLOWEDAt the time of creating the invoice, the cost (average cost) of sales items is stored on the invoice. If the cost is zero, the Daily Close #2 will stop any invoice which is selling this product from posting and print the error message that a zero cost is not allowed.
The "D" in the Reference D00001 indicates that the error is in
an Invoice Detail. The number which follows the "D" indicates which
detail line caused the error, i.e. 00003 indicates the third
product on the invoice.
To solve:
If required, change the average cost in Sales Inventory to prevent future errors.
SERVICE errors:
Reference Error Message --------- ------------- S00001 SERVICE CODE 4This error appears if an operator deleted the Service Code indicated (i.e. 4) from Service Codes after the Service had been selected on an unposted Invoice.
The "S" in the Reference S00001 indicates that the error is a
Service. The number which follows the "S" indicates which Service
detail line caused the error, i.e. 00001 indicates the first
service on the invoice.
To solve:
SERVICE CODE DIVISION INVALID
Reference Error Message --------- ------------- S00001 SERVICE DIVISION CODE 006This error is generated if the division (e.g. 006) assigned to the service detail for the revenue posting, has been deleted, or is invalid as a G/L type division.
SERVICE CODE G/L POSTING ACCOUNT INVALID OR MISSING
Reference Error Message --------- ------------- S00004 G/L ACCT# YYYY FOR SERVICE CODE ZZZThis error appears if there is a missing or invalid G/L account number (e.g. YYYY) for the Service Code indicated (e.g. ZZZ).
The "S" in the Reference S00004 indicates that the error is a
Service. The number which follows the "S" indicates which Service
detail line caused the error, i.e. 00004 indicates the fourth
service on the invoice.
To solve:
SERVICE CODE WARRANTY G/L ACCOUNT INVALID OR MISSING
Reference Error Message --------- ------------- S00002 G/L ACCT# YYYY FOR SERVICE CODE WARRANTY XXXThis error appears if there is a missing or invalid G/L account number (e.g. YYYY) for the Warranty postings on the Service Code indicated. (e.g. XXX)
The "S" in the Reference S00002 indicates that the error is a
Service. The number which follows the "S" indicates which Service
detail line caused the error, i.e. 00002 indicates the second
service on the invoice.
To solve:
REWARDS PROGRAM POSTING G/L ACCOUNTS MISSING
Reference Error Message --------- ------------- D00001 REWARDS REVENUE DEFERRED # D00001 REWARDS EXPENSE ACCOUNT #These errors are caused by missing or invalid G/L posting Revenue and/or Expense account numbers in the Default Accounts for the currency of the invoice.
TAX errors:
Reference Error Message --------- ------------- TAXES TAX CODE STXThis error appears if an operator deleted the Tax Code indicated (i.e. STX) from Tax Codes after the Tax Code had been selected on an unposted Invoice.
The Reference "TAXES" indicates that the software found the
error when checking the Taxes on the invoice.
To solve:
TAX CODE MISSING
Reference Error Message --------- ------------- TAXES TAX CODEThis error appears if a Tax Code is missing on a product detail or service of an unposted invoice.
The Reference "TAXES" indicates that the software found the
error when checking the Taxes on the invoice.
To solve:
TAX CODE G/L ACCOUNT NUMBER MISSING
Reference Error Message --------- ------------- TAXES G/L ACCT# FOR TAX CODE XXXThis error appears if there is a missing or invalid G/L posting account for the valid Tax Code "XXX".
The Reference "TAXES" indicates that the software found the
error when checking the Taxes on the invoice.
To solve:
TAX PROCESSING NOT COMPATIBLE
Reference Error Message --------- ------------- TAXES TAX ON COST PROCESSING CANNOT BE USED WITH TAX SOFTWAREThis error appears if an item on the invoice utilizes a tax based on the product cost as set in Tax Codes, rather than based on the product price, and a third-party tax software such as Vertex is employed that does not respect tax on cost.
The Reference "TAXES" indicates that the software found the
error when checking the Taxes on the invoice.
To solve:
TAX SETUP INCOMPLETE
Reference Error Message --------- ------------- TAXES VERTEX: Tax Library is Not Configured.This error appears if a software package such as Vertex is employed, but the setup is not complete in the Company Taxing Parameters.
The Reference "TAXES" indicates that the software found the
error when checking the Taxes on the invoice.
To solve:
TAX AREA UNDEFINED
Reference Error Message --------- ------------- TAXES Error Determining Tax - Check AddressThis error appears if Vertex software is employed, as setup in the Company Taxing Parameters, and the address on the invoice information is insufficient, or the information is too general, to determine the tax region.
The Reference "TAXES" indicates that the software found the
error when checking the Taxes on the invoice.
To solve:
TAX CALCULATION OUT OF BALANCE WITH VERTEX CALCULATION
Reference Error Message --------- ------------- TAXES INV TAX (#.##) != VERTEX(#.##)This error appears if Vertex software is employed as setup in the Company Taxing Parameters, and the taxes calculated on the invoice in SRM do not match the taxes that Vertex has calculated.
The Reference "TAXES" indicates that the software found the
error when checking the Taxes on the invoice.
To solve:
PAYMENT errors:
Reference Error Message --------- ------------- PMTS METHOD OF PAYMENT CODE VISAThis error is generated if an operator deleted the Method of Payment Code indicated (e.g. VISA) from Method Of Payment Codes after the Method had been selected on an unposted Invoice.
The reference PMTS indicates that the problem is related to the
Payment portion of the invoice.
To solve:
METHOD OF PAYMENT G/L ACCOUNT MISSING
Reference Error Message --------- ------------- PMTS G/L ACCT# 1100 FOR METHOD OF PAYMENT CODE MCThis error is generated if there is a missing or invalid G/L account number (e.g. 1100 ) assigned to the Method of Payment Code (e.g. MC) in Method Of Payment Codes.
The reference PMTS indicates that the problem is related to the
Payment portion of the invoice.
There are 2 options to solve this error:
PRODUCT WARRANTY errors:
Reference Error Message --------- ------------- WARR G/L ACCT# YYYY FOR WARRANTY VENDOR ZZZThis error appears if there is a missing or invalid G/L posting account (e.g. YYYY) for the warranty vendor (e.g. ZZZ) assigned on a W.O. invoice with warranty posting.
The Reference "WARR" indicates that the software found the error
when checking the Warranty information required to post a Work
Order invoice.
To solve:
WARRANTY TAX CODE INVALID OR MISSING
Reference Error Message --------- ------------- WARR WARRANTY TAX1 CODE GST WARR WARRANTY TAX2 CODE PSTThese errors appear if the Vendor Tax Codes 1 or 2 (e.g. GST or PST) have been deleted from the Tax file. The warranty tax codes used on W.O. invoice are taken from Vendor Information.
The Reference "WARR" indicates that the software found the error
when checking the Warranty information required to post a Work
Order invoice.
To solve:
WARRANTY TAX G/L ACCOUNT NUMBER MISSING
Reference Error Message --------- ------------- WARR G/L ACCT# YYYY FOR TAX CODE XXXThis error appears if there is a missing or invalid G/L posting account (e.g. YYYY) for the valid Tax Code "XXX" to be used for warranty posting.
The Reference "WARR" indicates that the software found the error
when checking the Warranty information required to post a Work
Order invoice.
To solve:
ACTIONS:
Additional actions provided by buttons on
the Daily Close Error screen include:
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