Product exchanges can only be cancelled and reversed if the old
exchanged product was flagged a NOT available in Exchange by Contract, or in Exchanges By Customer, and the exchange has NOT
yet been confirmed in Confirm Exchange
Pickup, and there have been no Ship Exchanges or subsequent
exchanges done on the product detail line.
The product#, Out status and Off Rental flag, are reset on the
contract. The availability and on contract status are updated for
the product.
Any inventory transfers that were generated if the exchange
location differed from the contract location are also reversed, as
can be viewed, printed, and posted in Inventory Transfers.
A comment is written in the Transfer Notes field stating the source
of the transfer as a reversal of an exchange with the corresponding
exchange slip number.
A record tracking the cancelled exchanges is written to the deletion log and can be viewed in Delete Log listed under function RSEX11.
The prompts are:
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