A bad risk customer is someone with whom there has been trouble
in the past.
The customer could have given a bad check or credit card, or failed
to return equipment, or pay a bill. By identifying customers in
this high risk file, these customers can be flagged an immediately
identified when new documents are entered.
Cash Short:
A record is also written to this file
when a Cash customer has insufficient cash and needs to charge an
invoice On Account. The "cash short" invoice number is included in
the warning record that appears when subsequent documents are
entered for that customer.
A record is not written to Bad Risk Customers for credit
balance invoices that are changed to "On Acct".
This 'Cash Short' feature is activated by a setting in Company Invoice Parameters.
"Bad Risk" records will be created if the 'Cash Short' feature is activated, when invoices are created and charged on account for Cash customers from Cycle Billing for overdue contracts as well as for cylinder contracts.
Document Entry:
The following document entry programs
check for Bad Risk Customers:
Allow Activity:
Each customer on the list may be set
to allow further rentals or sales, or to disallow any further
activity.
A message will display on the screen, indicating why the customer
is on the Bad Risk List, so that staff will understand why the
customer was targeted.
Identify a Match:
In the document entry programs the
following fields are independently checked to identify a Bad Risk
customer.
If a match is made on any one of the items, a warning window appears in the document header as outlined in Bad Risk Customer Warning.
When using the customer names to identify Bad Risk customers be
aware that common names will flag all customers with that name.
e.g. JOE SMITH, could be on the BAD RISK CUSTOMER LIST without it
being the right person.
Cash Customer:
The Customer # blank is never used to
match a Bad Risk record as the blank Cash Customer is the customer
# that gets used over and over again for one-time customers which
pay immediately for their rental or purchase.
However when the customer's name is entered in the Bill To
Name field, the "Bad Risk" file is checked for this name.
Remove Bad Risk Entry:
When an invoice is deleted from the Delete
Invoices, Reverse a Rental Return, or
Reverse a Cycle Billed Invoice, and the
customer is on the Bad Risk file, deleting the invoice
triggers the option to also remove the 'Bad Risk' transaction
entry.
Setup Bad Risk Records:
The Bad Risk Customer List
can be setup as follows by entering identifying information is one
or all of the fields:
In Change mode, use the Bad Risk Customer Search window to look up existing entries.
Note: When looking for a match, JOE SMITH and J. SMITH are considered to be two different people. Several entries can be made when unsure of the spelling of the name.
Check this box to warn the counter staff about a Bad Risk customer, but to allow them to proceed with rentals and sales.
Note: If further activity is allowed, and the CASH CUSTOMER (Customer # blank) is involved, the counter staff must know the password to proceed with rentals and sales for this customer.
Security Roles and the password set in Module Passwords are also used for overrides on credit limits, prices and discounts.
This initial comment line also appears on the screen during Contract, Invoicing, etc. and appears on Bad Risk Customer Report.
ACTIONS:
Additional actions provided by buttons on
the Bad Risk Customer screen include:
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