Current Active Sessions


Portal Management -> Current Active Sessions

This program can be used to view current Portal web activity, listing any customers currently using the Portal website, and to generate a report on usage.

The session #, customer number, name, minutes of idle time, and last accessed date/time are displayed.
The number of items currently selected by the customer for his Shopping Cart is displayed, with a window to view the product numbers, descriptions, and quantities selected in the cart.
The expanded detail record provides the session id, and the user name information.
If the webadmin is currently modifying a specific API theme, then the theme name is also listed.

Server Errors:
If a Portal customer is experiencing difficulties and is getting repeated Server Error messages (i.e. when closing a Shopping Cart), it could be because the Portal server is unable to write back to the Data sever at that moment and the number of retries is limited.
To resolve the problem, it is advised that the customer log out of the problem Portal session to clear the files and to start a new clean session by logging back in.

Many of the reporting screens available on the Web Portal are displayed in a printable format.
If users are finding some of these reports that utilize condensed print fonts, difficult to read on some browsers on smaller sized monitors, the 'CTRL +' key combination (where the + is located on the Number Keypad) can be used to enlarge the font displayed in the browser.

Note: It is not recommended to open multiple Portal sessions calling the same server at the same time on the same workstation, as this will invalidate the previous session.

ACTIONS:
Additional actions provided by buttons on the Current Active Session screen include:


Topic Keyword: WEB090
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