Customer Pays for Repairs to Your Equipment

Use Work Orders when the customer is paying for the repair to your equipment.
When entering the Work Order ,enter the customer number of the customer who is paying for the repair in the Customer# field, instead of your service customer code of REPAIR.
At the Make/Model prompt, enter your product # so when the Work Order is invoiced, it will automatically update the repair history for that equipment.
Assign Posting Type as "Customer Damage" so that when the W.O. is completed and billed to the customer, the posting for parts used will post to the appropriate COGS and Revenue accounts defined in the relevant Sales Product Classes.

In these circumstances, a special Work Order type I = INVOICED will automatically be assigned to the repair entry, to help distinguish Repairs, Additions and Invoiced jobs when using the repair history inquiries and reports.
This is important in determining how much the equipment is costing to maintain, or for consideration in deciding when to sell it.

Note: Repairs to your equipment that are invoiced to the customer will not show the repair cost in the Monthly Product History on the equipment, since it was paid for by the customer.
For example, in Detailed Inventory Inquiry the repair cost totals that show on the first screen will not reflect repairs that were invoiced to the customer, however in the window on the Repair History details, the Invoiced Repairs as well as all other repairs for this equipment can be viewed.
With this approach, the repair costs which post to the General Ledger will agree with the Monthly Product History repair costs reflected in the Management and Inventory Reporting.

Auto Generate Customer Work Orders from Rental Return or Product Exchange:
When the product Status Code of a non-bulk rental product is updated at the time of the Rental Return or product exchange on Exchange by Contract Exchanges By Customer or Confirm Exchange Pickup a Work Order can be generated automatically if the customer has damaged the unit.

Divisional settings in the Divisional Return Parameters activate the Update Status Code processing for returns and for exchanges per the division on the contract.
The appropriate Status Codes that should generate W.O.s can then be flagged in Status Code Actions By Group.